Skip to main content

​
Security Features

2FA

Google Authenticator protection

KYB Verification

Business legitimacy confirmation

Wallet Ownership

Verify wallet ownership before use

Compliance

All transactions monitored

​
Two-Factor Authentication (2FA)

Protects your account even if someone obtains your password. Setup:
  1. Download Google Authenticator (iOS | Android)
  2. Scan QR code during registration
  3. Save backup code securely
  4. Enter 6-digit code to verify
Save your 2FA secret key. Without it, you’ll lose account access if device is lost.

​
Password Security

✅ Do:
  • 12+ characters
  • Mix letters, numbers, symbols
  • Use password manager
  • Unique for this platform
❌ Don’t:
  • Common words
  • Personal information
  • Reuse from other sites
  • Share with anyone

​
Recognizing Phishing

✅ Official:
  • Email: @venly.io
  • Website: app.venly.io
  • Support: support@venly.io
🚩 Suspicious:
  • Unknown domains
  • Urgent requests for credentials
  • Requests for 2FA codes
  • Unsolicited calls
Never Share: Password, 2FA codes, private keys, seed phrases. Venly will never ask for these.

​
Account Verification

Bank Accounts: Email verification (click link within 24 hours) Crypto Wallets:
  • Managed: Instant, Venly-secured
  • External: Send 1 USDC from registered wallet

​
Transaction Security

On-Ramp: Include reference code in bank transfer Off-Ramp: Wallet debited immediately (cannot cancel) Both: All transactions compliance-monitored

​
If Account Compromised

1

Immediate Action

  1. Contact support@venly.io
  2. Change password if possible
  3. Check for unauthorized transactions
2

Document

Note when issue discovered, suspicious activity, unauthorized transactions
3

Cooperate

Work with support to secure account and investigate

​
Best Practices

Review Regularly: Check transaction history and account settings weekly
Enable Notifications: Get alerts for all account activity
Secure Email: Use 2FA on your email account
Never enter credentials on untrusted sites. Always verify you’re on the official platform.

​
Security Checklist

✅ Strong, unique password
✅ 2FA enabled with backup saved
✅ Email secured with 2FA
✅ Regular transaction reviews
✅ Notifications enabled
✅ Only own accounts verified
✅ Never shared credentials

​
Contact Security Team

Email: security@venly.io
Response: Within 2 hours for security issues

​
Next Steps

Troubleshooting

Security issue solutions

Account Management

Manage your accounts